Six Sigma Approach to Improve Quality in E-Services: An Empirical Study in Jordan
نویسندگان
چکیده
منابع مشابه
نقش شش سیگما در بهبود کیفیت خدمات مؤسسات مراقبت بهداشتی
Introduction: Health Care organizations, because of their special nature of Medical Services, impossibility of assessment by customers, and increasing of patients and customer expectation, have to apply different management approach. In recent decade Six Sigma has been considered as systematic and powerful to improve service quality and cost saving. Six Sigma is a statistical and systematic app...
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عنوان ژورنال:
- IJEGR
دوره 8 شماره
صفحات -
تاریخ انتشار 2012